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Our Agents are trained to ask fact-finding questions to determine if the Customer meets the qualifications described above. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group.Ĭustomers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. We will allow one travel companion to act as an “attendant” and preboard with a Customer with a disability. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups. Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. For Anytime or Business Select ® reward travel reservations: the points used for booking will be redeposited to the purchaser's Rapid Rewards ® account, and any taxes and fees associated with the reward travel reservation will be converted into a Transferable Flight Credit™ for future use. CT), for Wanna Get Away ® or Wanna Get Away Plus™ reward travel reservations (booked with points): If you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your reward travel reservation.
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All remaining unused Business Select and Anytime funds will be converted to flight credit for the originally ticketed Passenger only.
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Customers who fail to cancel reservations for a Wanna Get Away ® or Wanna Get Away Plus ® fare segment at least ten (10) minutes prior to travel and who do not board the flight will be considered a no show, and all remaining unused Wanna Get Away funds will be forfeited.
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If you do not plan to travel on your flight: In accordance with Southwest's No Show Policy, if you are not planning to travel on any portion of this itinerary, please cancel your reservation at least 10 minutes prior to the scheduled departure of your flight. If not, Southwest may cancel your reserved space, and you will not be eligible for denied boarding compensation. We encourage all passengers to plan to arrive in the gate area no later than this time.ġ0 minutes prior to scheduled departure time: All passengers must obtain their boarding passes and be in the gate area available for boarding at least 10 minutes prior to your flight's scheduled departure time.
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See it in action: How to get a better boarding position.ģ0 minutes prior to scheduled departure time: We may begin boarding as early as 30 minutes prior to your flight's scheduled departure time.
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If a Customer did not originally purchase a Business Select fare but wants guaranteed A1-A15 boarding, they can upgrade their flight to Business Select.
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Download the Southwest App: If you don’t already have the Southwest app, download it today for free! The app will send a push notification reminding you to check in 24 hours before your flight (notifications must be enabled within the app settings).There are a few ways to get a better boarding position on your next flight:
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